shipping + returns
All domestic shipping rates are charged at a $12 flat rate for shipping within Australia.
As most pieces are fragile ceramics and one-off pieces, I take a lot of care packing your pieces properly.
Purchases will be posted within 5 business days of your order being received.
At this stage I only ship domestically within Australia. However if you are desperate to get your mitts on a piece shoot me an email and we can work something out.
Unfortunately all Hearth Collective works are one-off pieces so returns or exchanges cannot be offered.
Extra care is taken to wrap all Hearth Collective pieces so that they arrive safely and intact. However if your item arrives to you damaged please contact me within 24 hours with photographs of the damage (needed to claim delivery insurance). If I can replace it with something you are happy with, I will. Otherwise I will refund your purchase in full.
Due to the nature of the workshops we cannot offer refunds at this time.